Senior Public Health Engagement Specialist

Be a part of a dynamic team whose work enriches the health of communities by strengthening city and county health departments. At the National Association of County and City Health Officials (NACCHO), we are united by our work to improve our country's over 3,300 U.S. local health departments. We represent the voice of local public health while striving to live out our core values of equity, excellence, participation, respect, integrity, leadership, science, and innovation. We provide our employees with meaningful work, opportunities to learn and grow, a strong work/life balance, and a flexible, hybrid work schedule while being a part of a collaborative team.

We are interested in growing our team with passionate, committed, and innovative individuals. The Senior Public Health Engagement and Specialist will join NACCHO at a time of dynamic growth. This position is important in the Membership and Meetings Department.

POSITION SUMMARY:

The Senior Public Health Engagement Specialist contributes to the advancement of local public health practice by managing a range of operational responsibilities related to NACCHO’s membership and meetings functions. The Senior Specialist will oversee the engagement, retention, and marketing strategies to execute NACCHO’s membership and meetings strategic activities that generate approximately 95% of the organization’s unrestricted revenue from membership dues and annual conferences. The Senior Specialist will develop and promote member benefits, educational and engagement opportunities, provide exemplary member service, and offer recommendations to continuously advance NACCHO’s mission.

Specifically, the Senior Specialist leads the engagement activities supporting the work and activities between NACCHO and the State Associations of County and City Health Officials (SACCHOs); the Past Presidents Council; and the Membership Committee. The Specialist is directly responsible for planning and coordinating engagement activities related to NACCHO’s annual conferences and ancillary meetings, including Leadership Week, SACCHO semi-annual in-person and monthly virtual meetings, new member engagement sessions, and the annual awards program and reception. This position also oversees the engagement and recruitment process for NACCHO’s Subject Matter Expert Advisory Workgroups; manages the annual awards program, including the Model Practices Program; and works on other NACCHO membership activities as directed by the Manager, Membership and Meetings. This position supervises 1-2 staff involved in membership and meetings engagement, such as specialists/associate specialists/and or other assistants.

The Senior Specialist understands the implications of internal and external policies that impact the position. He/she/they typically perform analysis, research, writing, and project management, and will complete projects or components of large-scale projects and programs with little supervision. The work involves partnerships with coworkers, members, vendors, and other external groups, and requires the exercise of discretion and independent judgment and communicates with internal and external stakeholders at a level commensurate with the position’s duties and expectations. The Specialist will have frequent contact with NACCHO members, outside organizations, and internal stakeholders that may involve project coordination, information sharing, or resolution of problems.

COMPETENCIES AND EXPECTATIONS:

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; Works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

POSITION SPECIFIC DUTIES:

• Plans and manages the monthly activities of the Council of SACCHOs, Past Presidents Council, and Membership Committee, Workgroup Staff Leads, and Student Section in coordination with NACCHO membership and meetings staff.
• Develops, executes, and monitors MOU agreements as well as the semi-annual in-person meetings during Leadership Week and NACCHO360 in coordination with the Council of SACCHOs.
• Works directly with the Past Presidents Council to develop and execute a new alumni membership program.
• Oversees the creation and collection of board committee reports from the Council of SACCHOs, Past
• Presidents Council, and Membership Committees. Assembles the membership and meetings staff board reports.
• Develops monthly and quarterly drip campaigns to communicate the value of membership using HigherLogic (Career Center, New Members, Students, and the annual awards and Workgroup Recruitment processes).
• Maintains the integrity and accuracy of the membership areas within the NACCHO website that are related to member engagement (Become A Member, Annual Awards, SACCHO, Student Section); creates a new category within this section of the website for the Past Presidents Council.
• Develops written and digital materials that support and enhance member engagement including, but not limited to bi-annual membership surveys, emails, newsletters, press releases, fact sheets, blogs, case studies, etc.
• Collaborates across the membership and meetings team to plan, develop, and execute engagement strategies through the development of project timelines to meet deadlines.
• Builds and grows the student section program in coordination with membership and meetings staff.
• Works directly with the membership and meetings communications and partnership teams to effect marketing and strategies and engagement activities for NACCHO’s annual conferences, events, and educational activities.
• Identifies opportunities for new engagement activities, such as Membership Mondays, virtual cafes, etc.
• Works directly with NACCHO programs and operations staff, health department members, committees, and others to establish and maintain positive relationships and achieve NACCHO objectives.
• Tracks recruitment, retention, and engagement activities using Smartsheet, MS Excel, and CRM database.
• • Represents NACCHO at key public health conferences to expand awareness and recruit public health professionals (health departments, students, and others) as new NACCHO members.
• Demonstrates high-quality service with internal and external stakeholders, especially NACCHO members.
• Assists with various NACCHO programmatic projects as needed, and other NACCHO membership and meetings duties as directed by the Manager, Membership and Meetings.

EDUCATION/EXPERIENCE/SKILLS:

Bachelor's degree and certification in relevant professional field with a minimum of 5-7 years relevant work experience; or equivalent combination of education and experience, including a relevant certification. Master’s degree in a relevant field preferred. Previous experience with Association Management Software (AMS), Microsoft Office, SharePoint, and project management tools (i.e., Smartsheet). Experience with non-profits, membership associations, or health communications desirable. Previous project management experience, program management designation preferred.

Knowledge

• Skilled in providing an exceptional partner and member experiences through written and verbal communication and interpersonal skills,
• Demonstrated interest and background knowledge in public health issues.
• Knowledge of communications/marketing principles preferred.

Abilities

• Proven ability to maintain positive communication and relationships with local, state, and federal partners, staff, and all levels of management.
• Excellent ability to balance multiple priorities, and to effectively communicate the status of projects.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions in written & verbal form.
• Strong organizational and self-management skills; highly self-motivated.
• Ability to prioritize and manage multiple projects effectively and independently in a fast-paced setting.
• Ability to work in teams and independently.
• Ability to consistently meet project deliverables and deadlines.
• Excellent attention to detail, particularly with database entry and spreadsheets.
• Must be detail-oriented and able to work both independently and in a collaborative environment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Spreadsheet and Word Processing software experience required.

Skills

• Strong writing, proofreading, and editing skills.
• Strong written and oral communication skills.
• Strong computer skills with Microsoft Office, including Word, Excel, Smartsheet, Outlook, and PowerPoint.
• Strong organizational skills.
• Customer service orientation for both internal and external customers.
• Strong interpersonal skills.
• Extremely detail-oriented; highest degree of accuracy in all activities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift or climb stairs.
• Occasionally required to lift light weights (less than 25 pounds).

WORK ENVIRONMENT:

• The noise level in the work environment usually is moderate.

SELECTION PROCESS:

The selected candidate must reside in the Washington, DC – Maryland – Virginia (DMV) area within 30 calendar days of their start date.

We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter with salary requirements, resume, and one writing sample to: PN – 119 Senior Public Health Engagement Specialist

https://naccho.clearcompany.com/careers/jobs/b92b8239-99fa-4899-1ac5-9bd37fd9d4cd/apply?source=3365102-CS-2909

NACCHO offers generous benefits package such as:

• Medical, Dental, Vision, STD, LTD insurances
• 15 days of paid vacation & 13 days of sick leave and other types of leave
• 403(b) Retirement plan,
• Hybrid Remote Work Available
• NACCHO is a qualified employer under the Public Service Loan Forgiveness program.

At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business.