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Quality Improvement Coordinator (DOH/OPA#11034)

Salary

 

$26.33 - $42.12 Hourly

$54,760 - $87,616 Annually

This position is a Pay Band 70

Posting Details

 
Interviews are anticipated within two (2) weeks of closing date.

The Policy and Communications Division of the New Mexico Department of Health (NMDOH) plays a crucial role in enhancing the department's effectiveness in various areas. This division provides expert guidance on policy development, internal strategic planning, and legislative affairs. It is also responsible for timely communication of health-related issues to the public and for leading marketing campaigns designed to improve the health of all New Mexicans. By delivering these essential services, the Policy and Communications Division aims to establish NMDOH as a trusted source of health information and to support the department's overarching goal of making New Mexico the healthiest state by 2040.

Why does the job exist?

 
The main purpose of this position is to utilize Quality Improvement techniques and skills to support and manage a data-driven, system-based performance management system that reflects the impact of the Department of Health's operations. The position ensures ongoing implementation and effectiveness of NMDOH's core enterprise performance management system which includes compiling and coordinating performance measures from across the divisions in order to accurately track, coordinate and report progress. Operative and appropriate use of the performance measures relate to areas for quality improvement and as such this position naturally identifies technical assistance opportunities and drives a culture of quality throughout the Department.

How does it get done?

 
1. Use statistical and database management programs to analyze data and prepare summary narrative reports, graphs, tables, charts and illustrations; monitor trends using collected data and determine if further study/assessment is indicated.
2. Implement and monitor programming to meet desired outcomes for organizational performance management, policies, programs and services.
3. Monitor program activities in relation to established program goals and report on progress by collecting multiple authored drafts of quarterly and annual reports and facilitation of meetings amongst stakeholders. When deficiencies are identified through this process, solutions are presented.
4. Explain and practice the fundamental concepts and principles of quality improvement and performance management.

Who are the customers?

 
This role is responsible for working with programs and services within the Department of Health and the NMDOH Senior Leadership, as well as the Legislative Finance Committee, the Department of Finance and Administration, and other State Agencies.

Ideal Candidate

 
The candidate will have experience leading process improvement and/or business improvement projects. They will have an understanding of the difference between Quality Assurance and Quality Improvement. Plentiful experience with health/ public health, strategic planning, accreditation, and performance management is highly desirable. Must have strong facilitation, collaboration and communication skills- both written and verbal- in a group setting with experience in a large agency or organization. Willingness to complete all required training, undergo professional development as appropriate, and carry out duties as assigned by the supervisor or as directed by leadership is also required. Certified Project Management Professional (PMP), Six Sigma Black Belt trained and/or Lean Manufacturing Certified preferred.

Minimum Qualification

 
Bachelor's Degree and three (3) years of experience program administration or project management in areas related to the purpose of the position. Any combination of education and/or direct experience in this occupation totaling seven (7) years may substitute for the required education and experience.

Substitution Table

 

These combinations of education and experience qualify you for the position:

 Education Experience
1High School Diploma or EquivalentAND7 years of experience
2Associate's degreeAND5 years of experience
3Bachelor's degree AND3 years of experience
4Master's degree AND1 year of experience
5PhD degreeAND0 years of experience

• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

 
Must possess and maintain a valid Driver's License.

Working Conditions

 
Work is usually performed in an office setting, with extensive exposure to Visual/Video Display Terminal (VDT), personal computer, tablet, printer, calculator, cellphone, copy machine, scanner, keyboard, and telephone usage. Occasional travel, working extra hours, working on weekends and holidays.

Supplemental Information

 

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Agency Contact Information: Elise JoyceEmail

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

 
This position is not covered by a collective bargaining agreement.

Date Posted
07/22/2025
Job Reference
156559
Organization
Department of Health, State of New Mexico
Location
Santa Fe, NM 87501
Category
Quality/Risk Management
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