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Program Manager, Dental Health Services


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About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.


Position Overview:

The Dental Health Services (DHS) Program Manager supports both clinical and non-clinical services through management of personnel, grant fiscal management and operations oversight. Supervises clinical dental services, the clinical practice of dental providers and the delivery of dental services across programs. Supports day-to-day decisions while providing updates to divisional leadership. Provides patient care as assigned. Ensure compliance in accordance with the federal, state, and local laws; rules, and regulations; and policies, procedures, and guidelines of HCPH.


Duties & Responsibilities:

  • Oversees clinical operations and supervises five or more staff dentists. Also functions as a team member, providing direct patient care as assigned. Monitors staff to ensure strict adherence to all policies, procedures, and established protocols.
  • Provides direction, guidance, and leadership to DHS program staff as it relates to the dental programs, operations, and functions. Directly oversees all program operations in the absence of the DHS Program Director. Assures delivery of dental care is consistent with dental provider certification and standards of care.
  • Works closely with the DHS Program Director to develop, administer and monitor the DHS budget. Develops justifications for budgetary recommendations and/or adjustments.
  • Monitors progress toward successful achievement of DHS metric goals, regularly notifies divisional and program leadership of progress. Assists in preparing various statistical reports relating to patient services and grants.
  • Partners with DHS Program Director and department leadership to ensure efficient assessment, planning, and implementation of new dental programs and services according to established timelines.
  • Assures proper program personnel development and direction, including activities related to recruitment, selection, training, professional development, effective communication, evaluation and discipline within DHS. Coaches and develops staff to support and encourage team work and employee engagement while ensuring maximum productivity, operational excellence, and efficiency of DHS.
  • Oversees and monitors the day-to-day workflow and schedule of programs. Maintain standardization of dental programs and identify opportunities to improve clinical and non-clinical processes.
  • Collaborates with administrative support team to ensure optimal function and customization of the electronic dental record incorporating changes when needed.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
 If you need special services or accommodations, please call (713) 274-5445 or email
ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

  • Doctor of Dental Surgery or Doctor of Dental Medicine from a dental school accredited by The Commission on Dental Accreditation (CODA)
OR
  • Graduated from dental school that is not CODA-accredited with:
  • Completed training in an American Dental Association-approved specialty in a CODA-accredited education program that consists of at least two full time academic years of training as specified by the Council on Dental Education

Experience:

  • At least three (3) years of experience in a supervisory role within a dental clinic environment.
  • At least three (3) years of experience in a dental clinical setting as a practicing dentist.

Licenses/Certifications:

  • Texas Dental License
  • Drug Enforcement Administration (DEA) Registration 
  • BLS for Healthcare Providers
  • Valid TX driver license upon hire

Knowledge, Skills and Abilities:

  • Ability to employ excellent customer service while working with a diverse community and staff
  • Excellent delegation and assessment skills
  • Knowledge of the principles and practice of public health dentistry and community oral health programs
  • Self-directed with a high degree of critical thinking, independent judgment, problem solving ability
  • Strong written and oral communication skills, and ability to multi-task and adjust priorities as needed
  • Proficient in MS Office Suite (Word, Excel, Power Point, Outlook, Teams) and Electronic Dental Record

Core Competencies

  • Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals
  • Exceptional project management skills to manage a variety of projects simultaneously
  • Positively influence all levels within the organization to drive change and enable effective coordination
  • Ability to create strong, positive working relationships
  • Previous experience building and managing high performance teams
  • High-level of flexibility in fast-paced environments
  • Must be a Systems-level thinker
  • Proactive, self-motivated, and mission-driven
  • Progressive, intrapreneurial leadership style to enable systemic change

Leading Change

  • Creates strategic change within and outside the organization to meet organizational goals
  • Develops new insights into situations, encourages new ideas and innovations
  • Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change
  • Deals effectively with pressure; remains optimistic and persistent even under adversity.
  • Recovers quickly from setbacks

Leading People

  • Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission
  • Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods
  • Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
  • Holds self and others accountable for measurable high-quality, timely, and cost-effective results
  • Anticipates and meets the needs of internal and external customers
  • Makes well-informed, effective, and timely decisions

Building Coalitions

  • Develops networks and builds alliances, collaborates across boundaries to build strategic relationships
  • Identifies external and internal politics that impact the work of the organization
     Interpersonal Abilities/Personal Characteristics
  • Treats others with courtesy, sensitivity, and respect
  • Behaves in an honest, fair, and ethical manner and models high standards
  • Assesses and recognizes own strengths and weaknesses

Communication

  • Communicates clearly, effectively, and persuasively both orally and in writing
  • Writes in a clear, concise, organized, and convincing manner for the intended audience
     Diversity, Equity, Inclusion
  • Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion
  • Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes
  • Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions
  • Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program

NOTEQualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Qualifications

Position Type and Typical Hours of Work:

  • This is a full-time position | grant-funded position
  • Days and hours of work are typically Monday through Friday from 8:00 am to 5:00 pm.
  • Must be willing to flex work hours when required, including weekends.
  • Able to travel within Harris County as needed.

Work Environment:

  • This position operates in both a professional & clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines as well as standard dental equipment.

Physical Demands:

  • This role requires the ability to lift, carry, push, pull up to 20 pounds and bending & standing for periods at a time.

Work Location:

  • Harris County Public Health: Community Health & Wellness, Dental Services: 7457 Harwin Dr, Houston, Texas 77036

Employment may be contingent on passing a drug screen and meeting other standards.
 
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Date Posted
06/05/2025
Job Reference
15077
Organization
Public Health Services, Community Health & Wellness
Location
Harris County, TX
Category
Dentistry
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