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Hourly WIC Customer Service Representative

We are Accepting Applications for the Following Position:

Hourly WIC Customer Service Representative (10340)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents. 

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.


LOCATION: North Health Center

DIVISION/DEPARTMENT: Community Health - MCH

SALARY INFORMATION: $15.00 Hourly / Pay Grade TPW / Job Code T6001




Requirements

Under direct supervision, answers customer problems and inquiry calls. Records problem history information. Performs first level problem determination and resolution.

1.Ability to cope with high volume phone sy stem (average +75 per operator daily). 

2.Answers telephones courteously.

3.Daily retrieval and response to WIC Call Center voicemail (average +50 messages). 

4.Maintains an orderly work area.

5.Answers client’s questions regarding services offered by WIC and Dekalb County Board of Health.

6.Forwards calls to appropriate personnel or provides client with detail information to access Dekalb County Board of Health services.

7.Executes triage in determining a need for escalation to a nutritionist for situations beyond the need of an appointment.

8.Provides clients with details of WIC intake eligibility requirements.   

9.Attentive to clients in determining type of WIC appointment being requested. 

10. Schedules appointments based on appropriate WIC type within designated scheduling profiles.

11. Updates client’s demographic information within the Registration module of the 1FES (currently INSIGHT).

12. Liaison in facilitating transfers between alternate districts and states.  Provides verbal verification upon request. Informs Office Supervisor or designee of necessity to finalize transfer request.

13. Access Language Line to interpret the needs of non-English speaking applicants/clients enabling operator to schedule correctly.

14. Access policies and procedures disseminated by State WIC Office, Dekalb WIC District Office, and Dekalb County Board of Health. Maintain knowledge and execute daily responsibilities by compliance with  and referencing policies and procedures.

Qualifications

High school diploma or GED AND Six months of full-time work experience providing customer support or technical assistance.

PREFERRED QUALIFICATIONS: Bi-lingual a plus (Spanish)


NOTE:  Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview. 

Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason. 

Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: ”Career Opportunities” at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES (governmentjobs.com)If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov. 

 DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.



Date Posted
06/10/2025
Job Reference
2025-10587
Organization
District 3-5 County Position
Location
DeKalb County, GA
Category
Administrative
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