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Crisis Care Response Coordinator 2025-00723



Open Until Filled 


GENERAL DESCRIPTION: 


Responsible for general supervision, oversight, training, and technical assistance for stakeholders and contracted providers in order to coordinate care and potential placement for children and adults experiencing a crisis. The position will oversee the implementation and management of crisis care response, and provide leadership, experience, and technical assistance to partner organizations. The position collects, maintains, and analyzes qualitative data from persons experiencing a crisis, their families, and stakeholder agencies to address system gaps and continuously improve service quality. As a Health Program Supervisor, this position manages specific activities supporting the planning, design, development, testing, piloting, rollout, implementation, and operational phases of crisis care response to provide care coordination for individuals whose care and placement needs cross over multiple state agencies and require coordination and funding from multiple sources.

Human Resource Contact: wdhrecruit@wyo.gov


ESSENTIAL FUNCTIONS:  The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.
 

  • Assure program coordination and development through collaboration and correspondence with Division staff, state agencies involved in child or adult programming, and other key stakeholders. Develop and maintain positive, supportive, and effective relationships with key internal and external stakeholders, including non-profit entities, the government, health integration, law enforcement, and advocacy organizations. Participate in regular meetings with other crisis services personnel to coordinate cases and review intervention outcomes to enhance the provision of future emergency services.
  • Work with the Operations, Policy, Tracking, and Contracts (OPTC) Unit Manager, Operations and Projects Administrator, and other division staff to establish or modify operating procedures, policies, objectives, priorities, methodologies, and goals. Review and interpret the rules, regulations, policies, and procedures surrounding this work.
  • In partnership with the appropriate guardian or legal representative, complete and submit the necessary documentation to provider entities for potential admission or resource exhaustion on behalf of individuals experiencing a crisis. Assure strong service and treatment documentation, auditing, and follow-up. Produce client-related service records and maintain accurate and up-to-date documentation consistent with agency policies and procedures. Coordinate and Facilitate multidisciplinary team meetings with appropriate parties.
  • Assure integrated service collaboration and continuity of services across state programs and the cooperation and coordination of services with other entities. Provide training and technical assistance to internal and external stakeholders on potential resources and contacts. Maintain a current list of in-state and out-of-state resources available and a general understanding of available funding opportunities and limitations. Update and maintain comprehensive national provider listings based on provider specialty, admission criteria, exclusions, funding acceptance, and any other information that may be pertinent to the coordination of crisis care. Utilize comprehensive listings to screen potential cases for placement or resource exhaustion.
  • Collect, maintain, and analyze qualitative data and information to address system gaps and continuously improve service quality. Conduct informal studies regarding the child and adult crisis resources available and make policy recommendations to key stakeholders to make meaningful programmatic change.
  • Assist in the development of biennial budgets, supplemental budget requests, and contract award amounts. Develop contracts and collaborative agreements as needed with key partners in cooperation with other staff. Provide administrative, fiscal, and oversight of all state-funded and federal-grant-related contracts and agreements.
  • Work with applicable stakeholders to resolve Title 25 emergency detention patient billing cases.
  • Perform other duties as assigned by the supervisor, which are consistent with the position and in compliance with agency policies and procedures.

Requirements


PREFERENCES: 


The most appropriate minimum education for this position is completing a bachelor's work or equivalent (typically in Healthcare) in addition to 1-2 years of progressive work experience (typically in Health Programs) with acquired knowledge at the level of a Health Program Specialist.


KNOWLEDGE: 
 

  • Knowledge and skills in contract development, monitoring, and evaluation.
  • Knowledge and skills in verbal and written communication and public speaking.
  • The ability to negotiate conflicts; using diplomacy, tact, support, mediation, and follow-through.  
  • Skills in data collection and interpretation for programming purposes.  
  • Understanding of leadership, problem-solving, conflict resolution, and developing interpersonal relationships.  
  • The ability to organize and follow a task through to completion with minimal supervision.
  • Understanding state and federal laws and regulations pertaining to crisis response.
  • Ability to work collaboratively in an integrated multi-disciplinary team responsible for providing ongoing assessment, crisis stabilization, engagement, and short-term case management services to Wyoming citizens in crisis

 
MINIMUM QUALIFICATIONS:
 

Education:
Bachelor's Degree (typically in Healthcare)
 
Experience:
1-2 years of progressive work experience (typically in Health Programs) with acquired knowledge at the level of a Health Program Specialist
 
OR
 
Education & Experience Substitution:
4-6 years of progressive work experience (typically in Health Programs) with acquired knowledge at the level of a Health Program Specialist
Certificates, Licenses, Registrations:
None

Qualifications


PHYSICAL WORKING CONDITIONS:


  • The employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. 


NOTES: 
 

  • FLSA: Exempt
  • The Wyoming Department of Health is an E-Verify employer. 
     

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
 
Date Posted
03/18/2025
Job Reference
2025-00723
Organization
Department Of Health, Cheyenne and County Offices
Location
Cheyenne, WY
Category
Project/Program Management
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