Community Services Program Manager

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Early Intervention and Support is seeking a Community Services Program Manager (Community Health Consultant) to join our team!

This position will assess, plan, and implement new programs in the Community Services Bureau within the Early Intervention and Support subdivision. These primary prevention programs aim to connect individuals and families with community resources, meeting their needs, and promoting positive outcomes. 

This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM - 4:30 PM however, flexibility in schedule is allowed with supervisory approval. Extra work may be required based on business need and position will require working some evenings.

This position will be domiciled (work location) in Polk County. Telework may be an option for this position if requested by the employee and approved by management. 

The ideal candidate will:

• Work as part of a team tasked with supporting children, youth, and families and their communities. 
• Analyze a variety of information (e.g. state and federal laws, rules, regulations, gray literature and 
• research), including trends, best practices, and emerging issues related to community development, 
• family support, economic and concrete goods, and public health approaches. 
• Work independently and with internal and external stakeholders to identify programs that enhance 
• outcomes for children and families. 
• Build supportive networks that enable access to community resources and services while also 
• augmenting the capacity to collectively act using a support-first mindset. 
• Provide oversight of partnerships and contracts for new and established programs.
• Plan data collection strategies to depict the effectiveness of Community Services Bureau programs. 
• Implement program reporting procedures. 
• Review relevant performance data to measure productivity or goal achievement, and identify areas 
• needing cost reduction or program improvement. 
• Review data related to the agency programs available to Iowans
• Provide effective data analysis for a variety of needs, including: 
  1. Needs Assessments
  2. Complete qualitative and quantitative assessments to better understand the needs of Iowans. 
  3. Program Outcomes
  4. Public and Internal data sources
  5. Produce narratives depicting customer experience and engagement with Community Services 
  6. Bureau programs
  7. Present data to a variety of stakeholders

To ensure the Agency provides the best service to the residents of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic. 

The following experience/skills are preferred:

• Critical thinking skills and plan development
• Customer service including de-escalation of conflictual or adversarial situations
• Excellent oral and written communication and report composition
• Teamwork, collaboration, and consultation 
• Ability to multi-task
• Ability to manage multiple deadlines

Preference will be given for education or experience which correlates directly with the requirements and duties of the position

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

$75/month).

• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

For additional information on benefits click here.

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Background Checks

Applicants will be required to complete a background check to be considered for this position. 

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.