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Case Manager



If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.


Position Overview:
Under the supervision of the Cohort Manager, the Case Manager will play a dynamic role as a trusted advocate for participants, helping them overcome challenges and achieve their goals. This position will be responsible for assessing participants' needs, developing personalized care plans, connecting them with vital services, and providing ongoing support to ensure they have the resources and tools to thrive.

Duties & Responsibilities:
  • Conducts intake assessments and screenings to understand the unique needs of each participant. Work to identify service levels and prioritize participant needs, ensuring a holistic approach to care and support.
  • Partners with participants to create and work through personalized care plans that reflect their goals, challenges, and preferences. Acts as a strong advocate for participants, helping them make informed decisions regarding their health, emotional well-being, nutrition, and life skills.
  • Works closely with both internal teams and external community partners to identify and link participants with the necessary healthcare providers, social services, and community resources.
  • Actively engages with participants to ensure they take full advantage of available services. Provides ongoing support and guidance to ensure participants remain connected to the care and resources needed.
  • Coordinates care across multiple departments, community organizations, and other stakeholders, ensuring all parties are aligned and sharing necessary information. Works to prevent gaps in care and make sure participants receive comprehensive support.
  • Accurately documents all interactions, services provided, and follow-up actions in participant records. Ensures care plans and overall records are maintained and updated in accordance with organizational policies and confidentiality guidelines.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
 If you need special services or accommodations, please call (713) 274-5445 or emailADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:
  • Bachelor’s degree from an accredited college or university majoring in Social Work, Human Services, Public Health, or a related field.
Experience:
  • At least two (2) years of experience in case management, care coordination, social services, or a related field.
Licensure/Certification:
  • Valid Texas Driver's License.
  • Possess or ability to obtain a Community Health Worker certification within 9 months of hiring.
Knowledge, Skills and Abilities:
  • Proficient in the use of laptop, tablet, and cellphone along with Microsoft Office Suite software.
  • Ability to engage with individuals from diverse backgrounds and collaborate effectively with a variety of partners.
  • Ability to manage multiple cases and priorities simultaneously; adapt to changing situations and work in a fast-paced, team-oriented environment.
  • A compassionate and dedicated approach to advocating for participants’ needs, ensuring participants have access to the support needed to succeed.
  • Knowledge and understanding of community resources and services available to address identified social determinants of health (e.g., housing programs, employment services, legal aid, addiction treatment, mental health care).
  • Familiarity with case record documentation and the ability to maintain accurate records in compliance with confidentiality and regulatory standards.
Core Competencies:
Organizational Leadership
  • Understands the organizational mission.
  • Understands ethics and public good; is concerned with public trust.
  • Demonstrates respect for the opinions and beliefs of others
Collaboration
  • Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission.
  • Demonstrates a sense of responsibility for the success of the group.
  • Collaborates with others to improve quality and address needs.
Innovation
  • Ability to adapt to change.
Interpersonal Abilities/Personal Characteristics
  • Treats others with courtesy, sensitivity, and respect.
  • Behaves in an honest, fair, and ethical manner.
  • Assesses and recognizes own strengths and weaknesses.
  • Uses sound judgment.
  • Self-motivated.
  • Organizes and maintains work environment to allow for maximum productivity.
Communication
  • Communicates clearly and effectively, both orally and in writing.
NOTE:Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Qualifications

N/APosition Type and Typical Hours of Work:
  • This is a Full time position - 40 hours per week.
  • May be required to work outside of normal business hours (evenings and weekends) and in various settings, including participants' homes, community outreach locations, and office environments.
  • Travel within Harris County jurisdiction will be required for outreach efforts, transporting and meeting with participants, as well as training.
Work Environment:
  • This job operates in both field and office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
  • Frequently required to sit or stand, use manual dexterity, speak, listen, hear, and write. Ability to walk 30-40 blocks or more on a regular basis. May occasionally lift and move up to 25 pounds and occasionally lift to 50 pounds.
Work Location:
  • Harris County Public Health: Health Prevention & Coordinated Care Division - 1111 Fannin St. Houston, Texas. 77002.
Employment may be contingent on passing a drug screen and meeting other standards.
 
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Date Posted
04/24/2025
Job Reference
14772
Organization
Public Health Services, Health Prevention & Coordinated Care
Location
Harris County, TX
Category
Project/Program Management
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