Health Care Investigator 3 (HCI3) DOH8078 Multiple Positions

This posting is for two (2) permanent, full-time Health Care Investigator 3 (HCI3).

Join a great team and lead us into the future

At the Division of Health Systems Quality Assurance (HSQA), we oversee Washington State’s healthcare delivery system, ensuring the highest standards of care. With over 520,000 health professionals in 88 health professions and 14,000 health facilities and programs under our jurisdiction, we play a pivotal role in safeguarding public health.

We are currently seeking a skilled individual to join our Office of Investigative and Legal Services (OILS) as an Investigator. In this role, you will contribute to our mission by conducting thorough investigations into allegations of misconduct by licensed healthcare professionals and select regulated healthcare facilities.

Some of the work this position will be doing:

• Independently conduct complex healthcare investigations in accordance with Title 18.130 RCW and the Uniform Disciplinary Act (UDA), addressing complaints against healthcare professionals and businesses.
• Receive assignments from supervisors or Chief Investigator, utilizing senior-level knowledge to conduct timely and comprehensive investigations.
• Formulate investigative plans based on allegations/complaints, identifying facts, evidence, and potential witnesses.
• Conduct on-site interviews, within offices, health care facilities and other establishments throughout the state, with respondents, complainants, and witnesses, collecting and preserving relevant information.
• Prepare detailed investigative reports for disciplinary authorities, adhering to approved templates.
• Serve subpoenas and notices of intent to compel attendance of witnesses or production of records, as required by law.
• Conduct practice reviews/audits, reviewing records and completing checklists of inspection items.
• Utilize investigative skills to review medical records, interview personnel, and inspect healthcare facilities for compliance.
• Maintain accurate timekeeping records to reflect billable time worked on investigations.
• Serve summary suspensions, cease and desist orders, and license revocations as necessary.
• Participate in administrative hearings and court proceedings, providing testimony as required.

If you have a background in healthcare investigations, a commitment to upholding ethical standards, and a desire to contribute to public health protection, we encourage you to apply for this rewarding position. 

Work Setting

The duty station for this position is in Tumwater, WA. Partial telecommuting may be an option subject to supervisory approval. We anticipate the incumbent will work at the Tumwater office 1 day per week.

Work that matters

Public health promotes and protects the health of all people in the state of Washington, in the communities where they live, learn, work, and play. We understand that our efforts to achieve more equitable health outcomes for the communities we serve begin with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices. 

About DOH 

Join the Washington State Department of Health (DOH) and be part of a dynamic team dedicated to safeguarding public health. As a frontline defender of our communities, DOH collaborates with partners around the clock to impact the lives of every Washingtonian and visitor. We’re not just an organization; we’re a catalyst for change, guided by our core values of Equity, Innovation, and Engagement. Our Transformational Plan for the future of Washington’s health is in motion, and we invite you to make a meaningful impact on the well-being of the state by joining us in this exciting journey. Your work at DOH truly matters.

Why DOH  

We are dedicated to your work-life harmony and offer one of the most competitive benefits packages in the nation, designed to support your lifestyle. To learn more about “Why DOH”, visit Work@Health.   

Our Ideal Candidate 

Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative. 

Required Qualifications 

Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile. 

• Option 1: Eight (8) years of experience as an investigator with a criminal justice or regulatory agency, or corporate entity. Experience must include three (3) years of field experience preparing evidence, and interviewing witnesses, respondents, and/or suspects.
• Option 2: A bachelor's degree in criminal justice or pre-law and four years of experience as an investigator with a criminal justice agency or corporate entity. Experience must include three (3) years of field experience preparing evidence, and interviewing witnesses, respondents, and/or suspects.
• Option 3: Two (2) years of experience as a Health Care Investigator 2.

Note: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. 

Desired Qualifications 

Demonstrated knowledge, ability, and experience applying state laws, including the Uniform Disciplinary Act and Washington Administrative Procedure Act.

Application Process 

Intrigued? Click "Apply" to submit your detailed application profile along with the following:

• A cover letter (without personal pictures) describing how you meet the qualifications and why you are interested in this position.
• A current resume (without personal pictures).
• Three (3) or more professional references, to be listed in your profile under the references section, which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led. 

Attachments: Do not attach any documents that include photos, letters of recommendation, or private information (transcripts, social security number, year of birth, etc.).    

Veterans: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

Equity, Diversity, and Inclusion  

We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity. 

For questions regarding this recruitment or accommodations related to the application or selection process, contact Kristina Cox at Kristina.Cox@doh.wa.gov  

For persons with disabilities, this document is available in other formats. Please call 800-525-0127 (TDD/TTY 711) or email doh.information@doh.wa.gov.

NEOGOV provides technical support at 1-855-524-5627 (can't log in, password or email issues, error messages). 

Conditions of Employment/Working Conditions

With or without accommodation, I am willing and able to:

• Work a full-time 40-hour work week and occasionally adjust work-schedule to meet business needs, which may include evenings and weekends. 
• Standard business hours are Monday – Friday from 8 am – 5 pm. A flexible work schedule will be considered upon request and supervisor’s approval.

• Occasionally travel alone or with another person throughout the state of Washington, which may include overnight. 
• Legally operate a state- or privately-owned vehicle or provide alternative transportation while on state business, travel may be long distances in both daylight and at night, and in snow and rain conditions.
• Participate in emergency response exercises and emergency events/high-priority assignments as assigned.

About Washington Department of Health

Our programs and services help prevent illness and injury, promote healthy places to live and work, provide information to help people make good health decisions and ensure our state is prepared for emergencies. To accomplish all of these, we collaborate with many partners every day. We help ensure a safer and healthier Washington by: Working to improve health through disease and injury prevention, immunization, and newborn screening Providing health and safety information, education and training so people can make healthy choices Promoting a health and wellness system where we live, learn, work, play and worship Addressing environmental health hazards associated with drinking water, food, air quality and pesticide exposure Protecting you and your family by licensing healthcare professionals, investigating disease outbreaks and preparing for emergencies

Connections working at Washington Department of Health