Registration Coordinator

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.   

The Iowa Department of Health and Human Services (HHS), Bureau of Cannabis Regulation (BCR) within the Compliance Division is seeking a Registration Coordinator to join our team in support of the Consumable Hemp Program. This person will ensure that data and documentation are processed accurately and timely, work directly by phone and email with registrants to answer questions.
 
Under the direction of the Bureau Chief and with functional oversight from the Program Manager for Consumable Hemp, the Registration Coordinator will provide frontline support to Consumable Hemp Program, to include:

• Reviewing Consumable Hemp applications; making independent decisions on whether to approve registrations based upon program policies and procedures; following up with applicants on incomplete registrations, accepting payments and documents from applicants; maintaining applicant files; drafting correspondence to registrants regarding applications and renewals; responding to calls and inquiries by stakeholders and registrants; assisting the BCR Compliance Team with developing and reviewing system analytics, program performance measures, and dashboards; providing input to IT vendors and BCR staff on system upgrades and improvements; working with office staff on improving overall registration processes.
• Provides assistance to the BCR Program Manager and Bureau Chief by performing administrative duties, including receiving and reviewing mail; corresponding with licensees and registrants, and other program stakeholders; screening callers and visitors on issues related to registration, legal aspects of Consumable Hemp and program operations; preparing correspondence and  at the request of BCR program staff; compiling statistical or narrative information for BCR program staff; reviewing policies and procedures related to the Consumable Hemp program; assisting in procurement and provision of office supplies and equipment; and assisting with budgetary maintenance and projections.
• Participates in and is an active member of special work groups and teams within the bureau, division, and department focused on quality and performance improvement, staff recognition, and team building. Attends meetings and training with bureau and department staff, and federal or state agencies, as requested. Other duties as assigned, including assignments made in emergency or disasters as mutually agreed upon by the employee and employer.

 
We have a great total compensation package for all our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan)
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

 
Applicants are encouraged to attach a resume and cover letter to the online application.
 
Minorities, women, and persons with disabilities encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD). DHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS system to apply.

Minorities, women, and persons with disabilities encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD). DHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS system to apply.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.