Program Manager (HSC4) – DOH8090

Position: This is a full-time, permanent, Health Services Consultant 4 (HSC4)

Health Systems Quality Assurance (HSQA)

Office of Health Professions (OHP)

Location:  Tumwater, WA (flexible/hybrid)

Make a difference.

As a Program Manager you will:

• Provide oversight in support of the roles and responsibilities assigned to the Board of Nursing Home Administrators, Applied Behavioral Analysis Advisory Committee, and Music Therapist Committee; developing and implementing health policies and procedures.
• Provide program expertise for development of interpretive statements and rule and legislation review.

Key responsibilities include:

• Serving as a designated technical specialist and agency wide expert on issues of high visibility and high sensitivity: primary contact and communications for commission, board, committee, and Secretary regulated professions for all assigned programs. Acting on behalf of the department to develop and enforce regulations, set licensure, and practice standards, and enforcement of violations.
  1. Providing oversight to support the roles and responsibilities of assigned commission, boards, committees, and Secretary professions in OHP. 
  2. Providing support at all meetings and conducting, coordinating, or approving examination of assigned commissions, boards, committees, and Secretary professions.
  3. Coordinating approval/denial process for lists and labels for educational institutions and professional associations.
  4. Working with licensing staff to ensure that credentials are issued according to profession statute and rule and to protect public health and safety.

• Providing rules and legislation program managing in OHP.
  1. Leading and facilitating rule development workshops involving internal and external interested parties.
  2. Drafting and developing rules, policies, and interpretive statements, coordinating directly with commissions, boards, committees, management, professional associations, licensed professionals, consumers of the health care service, and general public.  
  3. Providing significant analyses, small business economic impact statements, and cost benefit analyses of rules and policies as needed, ensuring all components of the rules package are complete and appropriately submitted.

Our Ideal Candidate. 

Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative. 

Essential Requirements & Qualifications

Note: Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

AND (for ALL the above options) the following:

Experience in at least two (2) of the following: 

• Rule, policy or legislative drafting and implementation.
• Health services planning.
• Compiling and analyzing data for reporting.

Desired Skills & Preferred Experience 

• Master’s degree in public health, health care administration, public or business administration, or allied field OR a bachelor’s degree in public health, health care administration, public or business administration, or allied field and three (3) or more years of professional management or consultative health services experience in the following areas:
• Project Management experience.
• Rule or policy drafting and development experience.
• Representing a government or nonprofit organization to the public by responding to complex regulatory or public health questions.
• Working directly with stakeholders on complex and high visibility regulatory issues; and
• Compiling and analyzing data for reporting purposes.  

Required Competencies:

Teamwork - Builds rapport with others and develops and works within commission, board, committee and facility support; demonstrates respect for others’ perspectives and needs; treats others with dignity and actively supports the good ideas of others; demonstrates broad knowledge of the department and division missions and guiding principles, and the team’s role within that structure.

Analytical/critical thinking skills - Identifies key facts in an array of data and detects when information may be incorrect, missing, or requires verification; judges appropriate actions or responses to information based on clear guidelines, procedures, or requirements; determines, analyzes, and weighs the risks versus benefits in providing input related to health care provider disciplinary issues ; uses judgment and critical thinking to infer/interpret meaning of information and form conclusions which resolve problems; develops effective collection and analysis methods for statistical data.

Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

Knowledge and enforcement of rules, regulations - With assistance from disciplinary staff, clearly explains health care provider-related rules and regulations and what constitutes violation of them; consistently and objectively applies the “letter of the law,” while also considering the “intent of the law” in order to determine appropriate enforcement action; effectively prioritizes seriousness of complaints and urgency of disciplinary actions to ensure most dangerous violations are addressed first; identifies and explains how rules work together or contradict one another, and how effectively they may be practically enforced.

Join a great team and lead us into the future

The Health System Quality Assurance division help prevent injuries, develop health systems, and improve patient safety by working closely with communities and local health partners. Our over 500 employees regulate and support more than 463,000 health professionals in 85 health professions and 11,000 health groups and programs. Learn more about what we do from our external site.

Work Location & Flexibility

The duty station for this position is in Tumwater, WA. Telework (mobile work) is currently expected. When approved, the incumbent is expected to report to the duty station for work activities. Partial telecommuting may be an option subject to supervisory approval. It is anticipated that there will be a need to report in-person to the Tumwater duty station for work activities as needed, specifically for in-person commission, board, and committee meetings.

Work that matters

Public health promotes and protects the health of all people in the state of Washington, in the communities where they live, learn, work, and play. We understand that our efforts to achieve more equitable health outcomes for the communities we serve begin with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices. 

About DOH

Join the Washington State Department of Health (DOH) and be part of a dynamic team dedicated to safeguarding public health. As a frontline defender of our communities, DOH collaborates with partners around the clock to impact the lives of every Washingtonian and visitor. We’re not just an organization; we’re a catalyst for change, guided by our core values of Equity, Innovation, and Engagement. Our Transformational Plan for the future of Washington’s health is in motion, and we invite you to make a meaningful impact on the well-being of the state by joining us in this exciting journey. Your work at DOH truly matters.

Why DOH

We are dedicated to your work-life harmony and offer one of the most competitive benefits packages in the nation, designed to support your lifestyle. To learn more about “Why DOH”, visit Work@Health.  

How to Apply

Intrigued? Click "Apply" to submit your detailed application profile along with the following:

• Application packets must include the following:
  • A cover letter (without personal pictures) describing how you meet the qualifications and why you are interested in this position.
  • A current resume (without personal pictures).
  • Three (3) or more professional references, to be listed in your profile under the references section, which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led.

• Do not submit private information including social security numbers, year of birth, etc. 

Veterans: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.

Union Representation

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.  

Equity, Diversity, and Inclusion  

We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations:

If you have questions about this position, please contact Danielle Dahm at, Danielle.Dahm@doh.wa.gov. 

For persons with disabilities, this document is available in other formats, please call 800-525-0127 (TDD/TTY 711) or email doh.information@doh.wa.gov.

Technical Support: Can’t log in, password or email issues, error messages? NEOGOV provides technical support at 1-855-524-5627.

Conditions of Employment/Working Conditions

     With or without an accommodation, I am willing and able to:

• Occasionally travel statewide for meetings or conferences, which may include overnight stays. 
• Legally operate a state- or privately-owned vehicle OR provide alternative transportation while on state business.
• Participate in emergency response exercises and emergency events/high-priority assignments, as assigned.

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