Medical Office Manager (Bilingual Spanish)

Introduction

GRADE

13

LOCATION OF POSITION

Howard County Health Department 8930 Stanford Blvd. Columbia, MD 21045

POSITION DUTIES

The Office Manager is the lead in ensuring the day-to-day operations of the HCHD’s clinic. This position ensures steady workflows and uninterrupted services for the sexual and reproductive health clinic, tuberculosis control clinic and child and adult immunization clinic. Responsibilities for this position include administrative tasks, initiation of medical billing (including eligibility verification, prior authorizations, applying appropriate deductibles and/or copays), creating charges for self-pay patients, overseeing the electronic health record appointment system, and developing and reviewing policies and procedures. This position supervises 2 Fiscal Account Clerks II and a Health Records Technician. Management of Health Center and Clerical Office Staff 35% Supervises the daily clerical operations and record management at the health centers to maintain efficient office practices Creates and oversees a monthly schedule Attends supervisory meetings on a monthly basis Front End Billing and Collections Oversight 25% Oversees the Columbia Health Center fiscal operations Works closely with Billing Specialists Screens all clients for Medicaid or commercial insurance eligibility, obtains authorization and pre-authorization for billing insurance companies, verifies deductible/copay information Creates charges and receives payments for self-pay patients Oversees the collection of donations received, data entry, and collection of fees Telephone/Personal Communication 10% Screens and refers calls and visitors to appropriate staff Prepares and updates voicemail services for planned or unplanned building closures Electronic Health Record Management 10% Oversees the opening, maintenance and closing of records per MD state records management division policy and procedure Oversees patient portal registration Manages/troubleshoots patient kiosk Quality Assurance 10% Provides daily direction to all clerical staff and assesses daily staffing operations Staffing 5% Recruits and orients new clerical staff Supervision 5% Supervises, evaluates and counsels assigned staff Prepares and conducts PEPs according to schedule Other duties as assigned

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: One year of experience supervising lower-level clerical employees. Notes: 1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education. 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience. 3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification to be considered. Include clear and specific information on your application regarding your qualifications. Candidates must be bilingual in English and Spanish

DESIRED OR PREFERRED QUALIFICATIONS

Desired Qualifications -Experience managing an outpatient medical clinic -Experience with basic medical billing processes (eligibility verification, deductions, copays, prior authorizations, etc.) -Experience with electronic medical records -Familiar with ICD-10 and CPT codes

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.