Credentialing Specialist (HSC1) - Multiple – DOH8035

This announcement will be used to fill multiple full-time permanent and non-permanent Health Services Consultant 1 (HSC1) positions.   The non-permanent positions are anticipated to last 12 months from date of hire. The project position is currently funded through June 30, 2025.

Division: Health Systems Quality Assurance

Office of Health Professions

Location:  Tumwater, WA (flexible/hybrid)

Make a difference.

Join us as a Credentialing Specialist (HSC1), where you’ll play a vital role in promoting and assisting with health licensing, a cornerstone program closely aligned with our mission. In this entry-level professional position, you'll be responsible for conducting credentialing activities essential to evaluating applicants' qualifications as healthcare practitioners. By ensuring compliance and proficiency, you'll directly contribute to improving patient safety and enhancing access to healthcare services throughout Washington State.

Responsibilities include, but are not limited to:

• As part of a high-performance team, performing health professions credentialing functions to promote and assist with the evaluation of compliance with public health programs and licensing standards.
  1. Verifying and obtaining information about applicants/applications by searching on-line databases and other resources, and by communicating with representatives of DOH programs, state and local government agencies, educational and credentialing/licensing institutions, and other outside organizations.   
  2. Initiating or explaining actions necessary for applications to achieve eligibility/compliance.  
• Providing written and verbal correspondence and outreach to internal and external customers.  Providing application status updates to applicants.
  1. Explaining complex laws and regulations to inquiring providers, interested parties and other government entities.  
  2. Providing consultation and education to health care professionals, facilities, customers, interested parties and/or other external bodies, including out of state and in-state verification of employment.  
  3. Informing applicants of missing information, application errors, and other barriers to obtaining credentials.

Our Ideal Candidate. 

Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative. 

Essential Requirements & Qualifications

Note: Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

• Option 1: One or more years of experience in credentialing or licensing AND two (2) or more years of experience resolving customer inquiries, problems, or complaints in a high production environment.
• Option 2:  An associate degree or higher AND two (2) or more years of experience resolving customer inquiries, problems, or complaints in a high production environment.

AND for BOTH of the above options:

Six (6) or more months of experience and ability to use computer software as follows:

• Word processing software, such as Microsoft Word, to create, format, edit, preview, print, and save documents.  Use standard functions to select, edit, copy, paste, format, and spell check text.
• Electronic communications and calendar programs, such as Outlook, to compose, send, and respond to electronic mail, and coordinate schedules and schedule meetings.
• Electronic database system to update and/or maintain records.
• Accessing and searching the internet to find and download information.

Note: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. 

Desired Skills & Preferred Experience 

• An associate degree or higher; OR two (2) or more years of successful completion of college-level coursework (quarter / semester equivalency).
• One (1) or more years of analytical experience reviewing documents and taking appropriate action based on an analysis of the information. 
• Two (2) or more years of credentialing or licensing experience.
• Two (2) or more years of demonstrated knowledge and understanding of commonly used concepts, practices, and procedures within particular field of DOH credentialing.

Join a great team and lead us into the future

The Washington State Department of Health (DOH) works with others to protect and improve the health of all people in Washington State.  DOH’s values are human-centered, equity, collaboration, seven generations and excellence.

The DOH division Heath Systems Quality Assurance, Office of Customer Services works to protect and improve the health of people in Washington State. This position supports the Department of Health's (DOH) mission to protect and improve the health of people in Washington State by performing activities within a work group responsible for credentialing health care providers, emergency medical services (EMS) and licensing facilities.

Work Location & Flexibility

The duty station for this position is in Tumwater, WA. Telework (mobile work) is currently expected. When approved, the incumbent is expected to report to the duty station for work activities. Partial telecommuting may be an option subject to supervisory approval. We anticipate the incumbent will work at the Tumwater office one day per month.

Work that matters

Public health promotes and protects the health of all people in the state of Washington, in the communities where they live, learn, work, and play. We understand that our efforts to achieve more equitable health outcomes for the communities we serve begin with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices. 

About DOH

Join the Washington State Department of Health (DOH) and be part of a dynamic team dedicated to safeguarding public health. As a frontline defender of our communities, DOH collaborates with partners around the clock to impact the lives of every Washingtonian and visitor. We’re not just an organization; we’re a catalyst for change, guided by our core values of Equity, Innovation, and Engagement. Our Transformational Plan for the future of Washington’s health is in motion, and we invite you to make a meaningful impact on the well-being of the state by joining us in this exciting journey. Your work at DOH truly matters.

Why DOH

We are dedicated to your work-life harmony and offer one of the most competitive benefits packages in the nation, designed to support your lifestyle. To learn more about “Why DOH”, visit Work@Health.  

How to Apply

Intrigued? Click "Apply" to submit your detailed application profile along with the following:

• Application packets must include the following:
  • A cover letter (without personal pictures) describing how you meet the qualifications and why you are interested in this position.
  • A current resume (without personal pictures).
  • Three (3) or more professional references, to be listed in your profile under the references section, which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led.

• Do not submit private information including social security numbers, year of birth, etc. 

Veterans: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.

Union Representation

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.  

Equity, Diversity, and Inclusion  

We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations:

If you have questions about this position, please contact Danielle Dahm at, Danielle.Dahm@doh.wa.gov. For persons with disabilities, this document is available in other formats, please call 800-525-0127 (TDD/TTY 711) or email doh.information@doh.wa.gov.

Technical Support: Can’t log in, password or email issues, error messages? NEOGOV provides technical support at 1-855-524-5627.

Conditions of Employment/Working Conditions

     With or without an accommodation, I am willing and able to:

• Occasionally travel to training sessions.
• Legally operate a state- or privately-owned vehicle OR provide alternative transportation while on state business.
• Participate in emergency response exercises and emergency events/high-priority assignments, as assigned.

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