Credentialing Project Director (Project) (DOH7893)

Credentialing Improvement Project Director (WMS 2), Office of the Assistant Secretary 

Health Systems Quality Assurance (HSQA) Division

Tumwater, WA

(Flexible/Hybrid)

DOH7893

This posting has been re-opened to invite additional candidates to apply, If you previously applied to this recruitment, you do not need to resubmit your application materials. This posting is open and continuous -- reviews will take place weekly.  The hiring authority reserves the right to make a hiring decision at any time.  

This full-time project WMS 2 position is located within the Office of the Assistant Secretary in the Health Services Quality Assurance Division and is currently funded through June 30, 2027. 

 
Join us and Make a Difference in Public Health!
Are you an expert project management professional who can deliver outstanding results in a complex and dynamic environment? Do you have the skills and experience to lead a high-performing team and ensure the success of the credentialing improvement project? If so, we want you to join us!

What you will do:

As the Credentialing Improvement Project Director (WMS 2), you will be responsible for providing strategic direction and leadership for multiple and concurrent projects focused on improving health profession and facilities credentialing and licensing. You will lead assigned project managers, project management team, business subject matter experts, organizational change management resources, and executive and business sponsors You will:

 

• Lead a portfolio of projects focused on improving credentialing processes, simplifying the customer’s experience, enhancing staff satisfaction and setting standards of excellence 
• Manage and provide mentorship for various project management support roles including business project managers, business analysts, work stream leads, and workgroup members 
• Lead, organize, and motivate the various project teams to deliver efficient and timely credentialing services 
• Collaborate with the project epidemiologist(s) in defining and supporting intensive data and analytics support to refine performance metrics and create data dashboards 
• Manage risk, monitor finances, and ensure each phase of the project starts and ends on schedule and deliverables are met 
• Support agency goals by developing and implementing standards, processes, best practices, and fully addressing business needs to ensure that projects are being managed and enhanced functionality is delivered to our customers 

 
Washington is facing severe health care workforce shortages, notably in behavioral health and long-term care, that serve as barriers to residents receiving needed health care services. The outcomes of this project work will address the complex and multifaceted barriers that contribute to credentialing delays. This position is directly accountable for implementing process improvements, improving information for applicants, and rulemaking support for over 85 professions and 13 boards and commissions.
 

About Us:

The Health Systems Quality Assurance (HSQA) Division is responsible for establishing standards for patient safety, ensure providers meet these standards, and evolve the standards to support emerging needs in the health care delivery system.  Safe, quality health care is essential to promoting the health and wellbeing of all Washingtonians. Our team regulates and supports more than 423,670 health professionals and 8,910 facilities. We work closely with advisory groups, boards, and three partner commissions (Chiropractic Quality Assurance Commission, Washington State Board of Nursing & Washington Medical Commission) Each year we review more than 14,500 complaints and inspect thousands of facilities. 

Your Role:

Are you an expert project manager who can deliver outstanding results in a complex and dynamic environment? Do you have the skills and experience to lead a high-performing team and ensure the success of the credentialing improvement project?

As the project director, you will:

• Oversee the credentialing improvement project from start to finish, making sure that the project goals, objectives, scope, schedule, budget and quality are aligned with the project charter and vendor recommendation.
• Apply a project management methodology that suits the project’s needs and challenges, and adapt it as necessary throughout the project lifecycle.
• Anticipate and mitigate potential problems and risks by monitoring and evaluating the social, fiscal, and political factors that may affect the project.
• Develop, monitor, and adjust the project plans and strategies, taking into account the long-term implications and risks of the project.
• Maintain high-quality project documentation that follows the best practice standards (PMBOK, PMI, and DOH project management methodology), and keep it updated and detailed at all times.
• Report on the project’s progress and performance to the relevant stakeholders and groups, using key metrics and indicators.
• Provide leadership and guidance to the project management team, consisting of two business project managers, an organizational change practitioner, and the internal project teams.
• Communicate effectively with the Executive Sponsor, providing them with timely and accurate information and consultation about the project status, risk, and issue resolution.
• Ensure compliance with the Project Management standards that reflect industry best practices.
• Demonstrate expert knowledge and application of SharePoint, and other documentation and tracking tools (i.e. MS Project or equivalent).

Your Impact:

This position has authority to make strategic and tactical decisions related to the credentialing improvement strategic project plan. This authority is granted from the Executive Sponsor, executive steering committee, and agency executive leadership. Decisions made on and for the project will change how health care providers interact with the agency to obtain their credentials to practice in the state of Washington. The outcome of this work will update internal processes for credentialing health provider licenses in Washington State and connect to the Healthcare and Enforcement Licensing Management System (HELMS) [KC1] project.

 

Learn more about the Position –  View the Complete Position Description

 

This position is included in the Washington Management Service.

Work location

The incumbent may be located anywhere within the State of Washington. The incumbent will work with their supervisor to identify an appropriate work schedule and balance including telework and reporting to the Tumwater, WA duty station for work activities as needed.  We anticipate the incumbent will work at the Tumwater office up to four days a month.

Work that matters. 

Public health promotes and protects the health of the people of the state of Washington and the communities where they live, learn, work and play.

 

The agency realizes that our efforts to achieve more equitable health outcomes for the communities we serve begins with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices. 

 

About DOH

Join the Washington State Department of Health (DOH) and be part of a dynamic team dedicated to safeguarding public health. As a frontline defender of our communities, DOH collaborates with partners to impact the lives of every Washingtonian and visitor. We’re not just an organization; we’re a catalyst for change, guided by our core values of Equity, Innovation, and Engagement. Our Transformational Plan for the future of Washington’s health is in motion, and we invite you to make a meaningful impact on the well-being of the state by joining us in this exciting journey. Your work at DOH truly matters.

 

Why DOH  

We are dedicated to your work-life harmony and offer one of the most competitive benefits packages in the nation, designed to support your lifestyle. To learn more about “Why DOH”, visit Work@Health.   

The Desired Candidate Profile

We're seeking a versatile candidate with strong competencies for our team. This individual consistently produces accurate and timely work and accepts personal responsibility for the quality and timeliness of work. They positively influence organizational change and effectively influence others to achieve understanding, acceptance, and commitment to act in support of ideas, programs, or causes. They exhibit emotional intelligence and cultural humility while communicating and collaborating with a wide range of partners to facilitate solutions. If you embody these competencies and possess in-depth knowledge and understanding of the health profession regulatory framework, quality and performance improvement and budget and personnel administration, we invite you to join our team and make an impact.

 

The Ideal Candidate Qualifications:

A Bachelor’s degree or higher in a relevant field such as project management, business administration or related discipline (Supervisory and project management experience will substitute for education year for year); 

AND 

Six years of experience successfully managing a range of medium to large projects with increasing complexity in project management using a standardized methodology that crosses program or divisional boundaries;  

AND

Three years’ experience guiding and motivating project teams through effective communication, delegation of tasks, conflict resolution and making informed decisions; AND 

• Experience using data to manage and make data-driven decisions.
• Vendor/contract management experience to effectively manage deliverables and relationships to accomplish project goals.
• Experience applying Change Management (Prosci, ADKAR or equivalent) in large scale Business and/or IT Projects. 
• Experience applying quality/process improvement principles to improve performance by systematically removing operational waste and reducing process variation. 
• Experience producing technical documentation (e.g., planning documents) using a tool such as MS Word. 
• Experience using scheduling methods and tools and a budget tracking tool (e.g., MS Excel) to manage projects. 
• A strong understanding of performance measurement, including data collection, manipulation, and interpretation. 
• Outstanding written and verbal communication skills using multiple channels.

 

AND the following Skills, Abilities and Competencies:

• Leading and motivating diverse groups of people towards accomplishing a goal. 
• Demonstrated effective management of interpersonal relations to build rapport inside and outside the immediate project team.
• Strategic Thinking: Ability to align project objectives with organizational goals. Develop project plans, set milestones, effectively manage project resources. Ability to communicate in business terms. 
• Risk Management: Expertise in identifying, analyzing and mitigating project risks. Skilled in creating risk management plans, assessing potential issues, and implementing mitigation plans when necessary. 
• Interested parties/group Management: Excellent communication skills with experience effectively communicating project objectives, progress and outcomes to interested parties/groups, project management teams, and executives. Adept at managing relationships, negotiating, and resolving conflicts. 
• Budgeting and Financial Management: Familiarity with financial management, cost estimation and budgeting. Experience monitoring budget expenses. 
• Adaptability and Problem Solving: Experience employing critical thinking skills to assess situations and develop effective solutions. 
• Time Management: Demonstrated expertise in prioritizing work and meeting deadlines. Manage resources efficiently to optimize project schedule.

Learn more about Leading People @ DOH.

 

Application Process.

Intrigued? We’d love to hear from you.  Click "Apply" to submit your detailed application profile along with the following:

1. A cover letter that addresses your qualifications and experience as they relate to the position and leadership competencies. 
2. A current Resume.
3. Five (5) or more professional references are to be included in your profile under the references section which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led. Please do not attach any letters of recommendation. 

 

Attachments: Do not attach any documents that include photos, letters of recommendation, or private information (transcripts, social security number, year of birth, etc.).    

Veterans: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year. 

Equity, Diversity, and Inclusion  

We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  

 

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity. 

  

If you have questions, need alternative formats, or other assistance please contact kristina.cox@doh.wa.gov or 360-236-4152 or TDD Relay at 1-800-833-6384 or 7-1-1. 

Technical support is provided by NEOGOV, 855-524-5627 (can’t log in, password or email issues, error messages).