Communications Consultant 4 DOH7978

Make a Difference.

The Washington State Board of Nursing (WABON) is crucial in safeguarding public health and safety by overseeing the competence and quality of licensed practical nurses, registered nurses, advanced registered nurse practitioners, and nursing technicians. WABON's objectives encompass the establishment, monitoring, and enforcement of licensing, maintaining consistent standards of practice, implementing mechanisms for continuing competency, and administering disciplinary actions.

As the WABON Communications Consultant 4 you will be tasked with providing strategic planning and direction for WABON’s communication activities and public relations.

In this role you will assess publicity needs, determine the best methods and techniques to promote WABON activities, and implement changes geared toward effectiveness. Apply your expertise to crafting informational strategies and content while bringing innovative solutions to resolve complex issues.

Overall, your work is vital to executing seamless internal and external communications; you will cultivate partnerships, maintain a cohesive and polished communications image aligned branding standards, and ensure effective and clear, content across various platforms to enhance the exchange of information.  

Key Responsibilities: 

• WABON Webpage Production Specialist and Content Editor
  • Serve as the Web Designer and Content Coordinator
  • Oversee WABON’s webpages and develop webpage strategic communication and improvement plans, utilizing the Drupal content management system.
  • Direct the work and develop strategic plans for WABON’s webpages utilizing the Drupal content management system.
  • Review and offer editorial recommendations to copy submitted for web publishing, focusing on readability and comprehension for large audiences.
  • Develop and implement WABON web guidelines that adhere to agency publication and web standards.
  • Serve as the WABON liaison, coordinating agency wide to produce products meeting the web needs of WABON’s customers, create exception requests for approval and coordinate to acquire custom-built products.
  • Conduct an annual review of all web content, ensuring its currency and relevance.
  • Utilize customer feedback to enhance and modify the website and its content.

• Offer recommendations for edits on a diverse range of materials submitted for publication in collaboration with leadership.
  • Review copy for accuracy, clarity, presentation format, and suitability for publication.
  • Ensure uniform usage of WABON branding, encompassing formatting, font selection, layout, and logo choice.
  • Evaluate and suggest edits for plain talk, spelling, grammar, customer clarity, comprehension, and visual aesthetics.
  • Anticipate potential needs and take proactive measures, recognizing that one communication request may generate additional requirements (such as web content, GovDelivery, etc.)

Work Location and Flexibility:

This Flexible/Hybrid position is based in Tumwater, WA. Flexible/Hybrid positions offer a combination of work location options, including tele-work, in-person collaboration, and drop-in workstations at the Tumwater office. Employees will be supported in deciding where they do their best work. 

The Ideal Candidate: 

Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative.

Required Qualifications: 

We value all experience, whether it's paid or unpaid. What's important is that you showcase your relevant journey in your cover letter, resume, or applicant profile. Experience may have been gained concurrently. 

• Option 1: Bachelor’s degree in English, communications, journalism, humanities, public relations, or related field; AND three (3) years of professional writing and editing experience.

OR 

• Option 2: Seven (7) years of professional writing and editing experience.

AND (Also required)

• One (1) year of experience using Drupal for web content management.
• One (1) year of marketing experience. 
• Experience developing surveys. 

• One (1) year of experience using the following:

1. Microsoft Word to complete tasks such as creating and formatting documents, letters, or reports, and manage document versions to collaborate with others.
2. Microsoft Excel to complete tasks such as entering and organizing data, creating, or formatting spreadsheets and using formulas, functions, or pivot tables for data analysis.
3. Microsoft PowerPoint to complete tasks such as designing and creating visual presentations and incorporating text, images, charts, and/or animations.
4. Adobe Creative Cloud: Using software such as Photoshop, Illustrator, or InDesign for graphic design or image editing, and/or creating marketing materials such as brochures, posters, and other visual content.

Desired Qualifications:

• Knowledge of organizational development, employee engagement, workforce development and training & development.
• Familiarity with strategies for leading business process changes and continuous improvement.
• Advanced level skills and experience using the following computer software programs:
  1. Microsoft Office Suite/MS 365 (Word, Excel, PowerPoint, etc.)
  2. Microsoft SharePoint
  3. Visio, or similar software, including the ability to develop flow charts and diagrams.
• Demonstrated experience with Organizational Change Management, LEAN and Six Sigma principles and methodologies.

Application Information

Click "Apply" to submit your detailed application profile along with the following: 

• A cover letter (without personal pictures) describing how you meet the qualifications and why you are interested in this position. 
• A current resume (without personal pictures). 
• Three (3) or more professional references, to be listed in your profile under the references section, which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led.
• Attachments: Do not attach any documents that include photos, letters of recommendation, or private information (transcripts, social security number, year of birth, etc.). 

Veterans: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year. 

Equity, Diversity, and Inclusion  

We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve. DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

Questions and Accommodations

For questions regarding this recruitment or selection process, or for accommodations or alternative formats contact, April Gilreath at April.Gilreath@doh.wa.gov. For general DOH recruitment requests and information contact the Talent Acquisition team at employment@doh.wa.gov. For persons with disabilities, this document is available in other formats. Please call 800-525-0127 (TDD/TTY 711) or email doh.information@doh.wa.gov.

NEOGOV provides technical support at 1-855-524-5627 (can't log in, password or email issues, error messages).

Conditions of Employment/Working Conditions

With or without accommodation, I am willing and able to:

• Work a full-time 40-hour work week and occasionally adjust work-schedule to meet business needs, which may include evenings and weekends. A flexible work schedule will be considered upon request and supervisor’s approval.
• Occasionally travel alone or with another person may include overnight.
• Legally operate a state- or privately-owned vehicle or provide alternative transportation while on state business.
• Participate in emergency response exercises and emergency events/high-priority assignments as assigned. 

SUBSCRIBE to DOH Job Alerts