Clinical Services Bureau Director -Program Manager III-61081973 (Internal Applicants Only)

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Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Directs and manages the Bureau of Clinical Services units: Clinical Service Delivery; Program Integration; Quality Assurance and Administration and, Pharmacy Services. Oversees the supervisors of clinical service delivery providers. Establishes program objectives in consistency with Health Programs and the agency's goals and objectives. Develops, reviews and approves program policies and procedures. 

Recommends and implements program changes as needed for continuous quality improvement to achieve client satisfaction and is held accountable for results. Investigates complaints, takes appropriate action, and makes appropriate notification to the supervisory chain of anticipated issues. Represents Clinical Services to the Division of Health Promotion and Services, other internal programs and external partners and participates in management decision-making process for the Health Programs Branch.

LEADERSHIP, OVERSIGHT AND PROGRAM MANAGEMENT:
Plans, coordinates, supervises, and evaluates statewide activities of the Bureau of Clinical Services. Provides leadership for and guides the Bureau of Clinical Services units including: Service Delivery; Program Integration; Quality Assurance and Administration; and Pharmacy Services. Ensures coordination and collaboration with central office and regional teams including teams within Regional Operations and Community Engagement, Health Collaboration and Health Programs branches. Support enhanced collaboration with Regional Health Directors and the Bureau of Professional Practice. Holds regular program meetings with directors and routine supervisory meetings with direct reports.
 
CLINICAL SERVICE DELIVERY:
Ensures closely tied relationships and collaboration between central office Family Planning, STD/HIV/VH, Immunization and Nutrition Service programs and regional activities through direct supervision of the Service Delivery Section director who supervises region APRN leads and Preventive Health Program Managers. Ensures compliance with and provides guidance in interpretation and implementation of program and agency policies and procedures across programs.
 
QUALITY ASSURANCE AND ADMINISTRATION:
Uses performance management principles to plan and implement program guidance in clinical services. Ensures procedures are in place for central office programs and the regional team leads to review service delivery practice standards. Uses data to monitor trends, successes and identify service gaps and priorities for improvements. Recommends adjustments as needed to reach established goals for clinic services. Fill gaps for access as resources allow. Evaluate opportunities to innovate and implement quality improvements when possible. Recommends and monitors corrective action. Ensures management of resources to support services including the Title X grant and compliance with grant requirements and deliverables. Ensures that audits are performed as indicated.
 
PROGRAM INTEGRATION AND COLLABORATION:
Builds teams that work in continuum from front line service delivery to central office programs. Ensures central office program nurse consultants develop and maintain current standing orders and clinical policies and procedures in support of clinical services. Secures authorized DHEC physician approval for standing orders and clinical policies and procedures. Works in coordination with the Branch of Health Collaboration's Bureau of Professional Practice to support the oversight of nursing professional practice and ensure the efficient and effective delivery of quality nursing services, adherence to practice standards, and to address nursing practice issues. Maintains a learning organization, identifies and provides training and development opportunities and progressive cross-training for clinical staff and maintains competencies to deliver integrated clinical services. Establish and maintain engagement allowing front line staff input through organized communications and engagement.