Change Manager - Credentialing Improvement Project

Make a difference.

We are seeking a dynamic and experienced Change Manager (MA5) to lead our organization through a transformative period of process and quality improvement efforts.  This pivotal role will be instrumental in facilitating and managing organizational change, ensuring smooth transitions to new and enhanced business practices.  You will utilize expert-level skills in change management methodologies, including the PROSCI & ADKAR  (Awareness, Desire, Knowledge, Ability and Reinforcement) to analyze, develop, and implement comprehensive plans that minimize resistance, create engagement, collaborate with division leadership, staff, impacted teams, business partners and other internal Department of Health (DOH) employees as well as external interested parties that could include the legislature and Results Washington.

Key responsibilities include:

• Fostering and promoting cultural change that can be sustained. Build relationships and trust with staff, project team, leaders, and others as they navigate the change curve. 
• Promoting a culture of continuous improvement and adoption of change by aligning values, behaviors, and processes with the new organizational vision in mind. 

The change on this project is expected to be extensive, with staff credentialing over 85 separate health professions with varying criteria, requirements, and complexity. As a key member of the project team, this you will influence the direction, adoption, and sustainment of new systems and processes through communication, training, engagement, and evaluation and adjustment of operational activities as they connect to improving credentialing timeframes. 

Essential Requirements & Qualifications

Note: Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

AND (for BOTH of the above options) the following:

• Proficiency and experience in the following 
• Using MS Word to edit text documents, create templates, and automate the creation of tables of content. 
• Using Excel to run and create functions, pivot tables, and charts. 
• Using PowerPoint to create slideshows. 
• Using SharePoint to store, organize, share, access and manage documents and data. 
• Using MS Teams for video conferencing, presentations, file management and communication. 
• Using Outlook to navigate, configure email settings, filter, manage calendars and schedule meetings. 
• Experience applying ADKAR and PROSCI change management methodologies.

About Washington State Department of Health

Our programs and services help prevent illness and injury, promote healthy places to live and work, provide information to help people make good health decisions and ensure our state is prepared for emergencies. To accomplish all of these, we collaborate with many partners every day. We help ensure a safer and healthier Washington by: Working to improve health through disease and injury prevention, immunization, and newborn screening Providing health and safety information, education and training so people can make healthy choices Promoting a health and wellness system where we live, learn, work, play and worship Addressing environmental health hazards associated with drinking water, food, air quality and pesticide exposure Protecting you and your family by licensing healthcare professionals, investigating disease outbreaks and preparing for emergencies

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