Bi-Lingual Customer Service Representative 1, 2, or 3
Customer Service Representative 1, 2, or 3
Bi-Lingual (Spanish/English)
Coweta County Health Department
District 4 Public Health
70 Hospital Road
Newnan, GA 30263
Job Description:
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.
Requirements
- Must be bilingual
- Interpret accurately and completely between healthcare providers and patients, ensuring clear communication.
- Maintain confidentiality and adhere to ethical standards while interpreting sensitive medical information.
- Facilitate understanding between healthcare providers and patients by interpreting medical terminology and instructions.
- Assist with accurately completing intake forms and medical history documentation in both languages.
- Provide cultural mediation when necessary to bridge communication gaps and ensure cultural competence in care delivery.
- Serve as a patient advocate by ensuring patients' concerns and questions are effectively communicated to healthcare providers.
- Help patients navigate the healthcare system by providing information on services, procedures, and follow-up care.
- Stay updated on medical terminology and best practices in interpretation to maintain high-quality services.
- Will assist with front desk duties.
- Provide quality customer service to all customers.
- Make appointments; follows up with missed appointments by calling client to reschedule.
- Follow communication “scripts” when scheduling the appropriate appointment.
- Identify customers’ needs, clarify information, provide solutions, refer programs/resources.
- Handle all client inquiries.
- Enter new client information into the system.
- Update existing client information.
- Cash handling – collects fees daily and reconcile funds collected to a daily report.
- Able to adapt to changing policy and procedures.
- Must abide by strict confidentiality requirements and all HIPPA guidelines.
- Must be an active listener with strong phone and verbal communication skills.
- Position requires employee to be detailed oriented; must be able to work efficiently and independently.
- Self-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectively.
- Candidate must be organized.
Qualifications
Customer Service Representative 1:
High school diploma or GED AND six months of related experience handling customers’ questions, complaints and/or providing information.
NOTE: Must be bi-lingual (Spanish/English)
Note: Candidates with qualifying Public Health experience will be brought in at the position level corresponding with their years of service.
- Public Health experience.
- Computer experience. (Word, Excel, PowerPoint, data entry, etc.)
- Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers.
- Work requires ability to manage multiple duties simultaneously.
Additional Perks
- A supportive and rewarding work environment
- Physical Activity Breaks
- Worksite Wellness Program
- Employee Assistance Program
To learn more about District 4 Public Health visit - https://www.district4health.org/
Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.
*District 4 is an Equal Opportunity Employer*
The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.
For more information about Public Health:
Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you
Connect with Local, State, and Territorial Health Departments
To find local governmental public health jurisdictions, see - www.naccho.org