Community Base Service Reviewer l



Community Base Service Reviewer l

Salary

$23.18 - $39.90 Hourly

Location

Salt Lake County, UT

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

45504

Agency

250 Health & Human Services

Unit

1263 DHHS CONTRACT & QUALITY MANAGEMENT

Opening Date

07/01/2025

Closing Date

7/7/2025 11:59 PM Mountain

FLSA

Non-Exempt

Recruiter

Chelsea Edwards chelseaedwards@utah.gov 801 538-4236

# of Openings

1

Background Check

You must successfully pass a criminal history check.

Location

Multi Agency State Office Building 195 North 1950 West Salt Lake City, Utah 84116 The Utah Department of Health and Human Services, MASOB is proud to be a tobacco free campus.

Schedule Code

B - Competitive Career Service - Employment in this position requires a probationary period.

Benefits

This position is eligible for a full benefits package. See benefits tab below for details.

Driver License Requirements

Employees hired for this recruitment will be subject to the Driver Eligibility standards found at the following link: https://adminrules.utah.gov/public/search/driver%20eligibility/Current%20Rules

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.

Job Description

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Community-Based Services Reviewer l


The Continuous Quality & Improvement team within the Department of Health & Human Services (DHHS) is looking for a person centered individuals to provide technical assistance and review quality of services and treatment being provided by contracted providers serving the Department of Health and Human Services across the state.  

The Community-Based Services Reviewer performs contract reviews and implements comprehensive reviews of DHHS external services as assigned or mandated. Includes activities related to service quality, and program compliance. Provides technical assistance, in consultation with senior staff, on grants and contracts for contracted providers. Technical assistance includes reviewing federal, state, department and/or division requirements and ensuring compliance with those requirements. Other duties include monitoring and analyzing the performance of contractors, and ensuring proper fiscal control for services. 

Why You Should Join Our Team

You will be working with a great team, and will also receive great health and retirement benefits along with paid leave time and paid time off for holidays.  To learn more about the generous State of Utah benefits that start on day one, click here.


The Agency

For information on the Department of Health & Human Services, click here.


Schedule

Hybrid work Eligible: This position may currently be a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion, at any time and for any reason.



Responsibilities

  • Assisting with determining the scope and objective of reviews/projects.

  • Identifying and promoting strengths in provider and clinical practices.

  • Gathering input from children, youth, individuals and families regarding services.

  • Working with colleagues to obtain information necessary to complete reviews/projects.

  • Analyzing and summarizing data.

  • Ensuring compliance with applicable laws, rules, and department policies.

  • Recognizing existing and potential weaknesses and providing recommendations for improvement.

  • Gathering documentation to create work papers necessary to support your review findings.

  • Identifying trends in the review process for system improvement.

  • Writes clear and concise reports.

  • Collaborating with providers and teams to identify how to strengthen services.

Qualifications

The ideal candidate has:

  • The ability to get along well with people and a high comfort level in constantly communicating with colleagues in order to share and obtain timely information necessary to complete reviews/projects.

  • The ability to recognize problems and potential risks and formulate recommendations for improvement.

  • The ability to communicate information and ideas clearly and concisely, both verbally and in writing.

  • Excellent interpersonal skills and the ability to obtain quality information from interviews in a non-threatening way.

  • Experience assessing or providing guidance on the quality of services.

  • Has the ability to work independently, is a self-starter, and has strong organizational skills with the ability to manage own workload to meet required deadlines.

Supplemental Information

Supplemental Information:

  • Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g. safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

  • Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

  • Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date. 

  • This position may currently be a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion, at any time and for any reason.

  • Only applicants selected for an interview will be contacted.

  • If offered this position, your employment will be contingent upon passing a background check and review. There will be no cost to you for this check. This check will include fingerprinting, which will be available at various DHHS locations for your convenience. Fingerprinting will be completed prior to your first day of employment. You may review the policy by clicking here.

  • DHRM rules apply for promotions and transfers.

  • This position requires some statewide travel.

Benefits:
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: Benefits. To access a Total Compensation Calculator in Excel format click HERE.

FMLA General Notice: 
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01
Please indicate how you heard about this specific job posting.
  • State of Utah job site (www.governmentjobs.com/careers/utah)
  • Referred by a Friend or Family
  • Indeed
  • Other External Job Board or Site
  • LinkedIn
  • Social Media (Facebook, Twitter, etc.)
  • DWS job website (www.jobs.utah.gov)
  • Advertisement (Digital Ad, Billboard, Print, etc.)
  • Professional Network (Association, Membership, Work Colleague)
  • University Network (Handshake, School Job Board, Career Center, etc.)
  • Contacted by a Recruiter
  • Career or Job Fair
  • Internship
  • Interviewed for different position
  • Internal communications (Agency/Division, etc.)
  • Other (not listed above)
02
ONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. As part of this application process, you must upload your resume into your application profile. Your answers to the questions on this application must be supported by your resume or work history. "See resume" or "see previous response" is not an acceptable response to any question. Failure to follow these terms may result in disqualification from further consideration for this position.
  • I acknowledge I have read the above statement.
03
Are you a current employee of the Utah Department of Health and Human Services (DHHS)?
  • Yes
  • No
04
If you answered yes to the previous question, please provide your employee identification number.
05
How many years of experience do you have working as a DHHS employee or as an employee of a DHHS contracted agency?
  • None
  • Less than 1 year
  • 1-2 years
  • 2-4 years
  • 5 or more years
06
Please select all the DHHS divisions in which you have professional experience working with.
  • Division of Services for People with Disabilities (DSPD)
  • Juvenile Justice and Youth Services
  • Division of Child and Family Services
  • Substance Use and Mental Health
  • Other DHHS office or division
  • DHHS contracted partner agency
  • None
07
How many years of experience do you have in assessing or providing guidance on the quality of services in health or human services related agencies or services?
  • None
  • Less than 1 year
  • 1-2 years
  • 2-4 years
  • 5 or more years
08
Please describe the experience you have in assessing or providing guidance on the quality of services on the quality of services in health and human services related agencies or services.
09
How many years of experience do you have monitoring contractor performance or services?
  • None
  • Less than 1 year
  • 1-2 years
  • 2-4 years
  • 5 or more years
10
Please describe any experience you have in conducting surveys and individual interviews.
11
Please rate any experience you have had representing your employer with Stakeholders and other outside entities.
  • No experience
  • Minimal experience
  • Intermediate experience
  • Advanced Experience
12
What kind of professional communications have you written? Please mark all that apply

Required Question

Employer
State of Utah
Address
4315 S. 2700 W., Suite 2100

Taylorsville, Utah, 84129