GENERAL STATEMENT OF DUTIES: To assist a superior in processing complaints and preparing correspondence involving health services licenses, complainants, attorneys, and other state and federal agencies; to be responsible for reviewing and processing applications for licensure in health-related professions, occupations; to create and maintain investigatory case files, documents, and related confidential and case-sensitive duties in an assigned area of responsibility; to be responsible for the maintenance of licensure and other related records in both manual and computerized file systems; to prepare and edit general correspondence, forms, spreadsheets, and related documents by utilizing various software applications and equipment; to relieve a supervisor of administrative detail, correspondence and other routine matters; to interact with the public on an ongoing basis; and to do related work as required. SUPERVISION RECEIVED: Works under the supervision of a superior in accordance with defined policies and procedures and with some latitude for discretionary decisions; work is generally in final form when completed and is subject to review for conformity with established procedures. SUPERVISION EXERCISED: May be required to supervise clerical or other personnel assigned to assist.

To assist a superior in processing complaints and preparing correspondence involving health services licenses, complainants, attorneys, and other state and federal agencies.
To be responsible for reviewing and processing  applications for licensure in health-related professions, occupations.
To create and maintain investigatory case files, documents and related confidential and case-sensitive duties in an
assigned area of responsibility.
To be responsible for the maintenance of licensure and other related records in both manual and computerized file systems.
To prepare and edit general correspondence, forms, spreadsheets, and related documents by utilizing various software applications and equipment.
To relieve a supervisor of administrative details and other routine matters. To interact with the public on an ongoing basis.
To be responsible on a regular basis for the preparation of licenses and other sensitive documents requiring auditing control.
To receive and process applicable fees and documents pertaining to licensure transactions.
To effectively and efficiently  respond  to mail, telephone  and personal  inquiries from consumers,  governmental agencies  and  interested  parties  requesting  information  concerning  entities regulated  by the department,  and to provide courteous and efficient customer service over the phone, by email and in person.
To explain applicable regulatory laws and agency regulations to applicants, licensees, consumers and other interested parties.
To assist in the scheduling and administration of professional licensure qualifying examinations to include proctoring candidates undergoing written or practical examinations.
To provide the public with accurate and detailed information on the qualifications and requirements for licensure in regulated professions, compliant procedures, etc.
To review and verify documentation, including for interstate certification under reciprocal licensing agreements.
To participate in the preparation of rules and regulations, applications and other forms by the transcription of notes and draft documents provided by superiors.
To process purchase orders, requisitions and related documents and to maintain appropriate records. As directed, to assist in the orientation and training of employees.
To do related work as required.